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Tasting room manager
duties and responsibilities:
- providing and taking responsibility for a consistent and pleasant customer experience
- maintaining a working knowledge of the tasting room menu, products, partners, and house procedures
- handling general oversight and direction of team members during scheduled shifts
- potentially assisting with scheduling or fill-ins when necessary
- assuming responsibility for the tasting room's overall operations during covered hours
- assuming responsibility for the overall cleanliness of the tasting rooms
- making staffing decisions based on tasting room traffic patterns
- ensuring all paperwork involved in day-to-day operations is properly filled out and filed properly at the end of the shift
- assigning / delegating tasks as appropriate to team members
- training / coaching team members on procedures
- managing inventory
- rolling out new initiatives and procedures to staff
- assisting with event development and planning
- ensuring team members complete all procedures properly, including (but not limited to) beer presentation, serving, suggestive selling
- assist with event and beer release photography and videography
- float the floors of the tasting rooms, interacting with customers and creating a social atmosphere
special requirements:
- ability to work a flexible schedule: days, nights, holiday and or weekends, weekend and evening shifts will rotate with the retail director
- Travel between tasting room locations
experience and skills:
- strong interest in / passion for craft beer
- photography experience a plus for event and beer photography
- videography experience a plus for social media posts
- strong communication and administrative skills to interact with customers, vendors, and coworkers in a professional manner
- possess the ability to multi-task and manage stressful circumstances associated with a fast paced work environment
- ability to work both independently as well as in a team environment
- ability to resolve customer complaints and concerns
- strong customer relations skills
- positive, professional attitude
- this position requires the regular use of a computer, printer, telephone, calculator, cash register, iPad and ipad based pos system and related apps, smartphone and related software. position also requires basic knowledge of a draft system.
- ability to occasionally exert up to 150lbs. of force (movement of half kegs) and / or up to 20lbs. of force frequently, and / or up to 10lbs. of force constantly to move objects.
- moderate mental and visual attention required for performing manual work, machine operations, set-ups, inspections, and adjustments that require frequent decisions to detect and adjust for variance from proper operation.
serious candidates should send a resume to jobs@freewillbrewing.com. please specify "Tasting Room Manager" in subject line.
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